General Communications

Welcome Kit for Policyholders

A welcome kit will be sent to the policyholder of each new policy by FWD. The welcome kit consists of an interactive services leaflet*, customer card*, customer survey and a notification letter regarding the cooling-off period.

^*Only applicable to new clients

Courtesy Calls

The customer service staff will call and thank the policyholder of each new policy and make sure the related policy contract has been received.

Customer Promotion Activities

Clients can gain first-hand information about our promotion activities and news through our website. For specific events or programs, we may inform clients through mail, email or television and print advertising.

Product Enquiry Hotline

223 95559

Provided by
Bank of Communications

Policy Service Hotline

3123 3123

Provided by FWD

What's New